Data Retention & Deletion Policy
Review this document carefully. Print or download a dated copy for your records.
Retention principles
JENECONK keeps information only for as long as reasonably needed to provide saved workspaces, deliver document services, verify payments, support users, secure the platform, prevent fraud, resolve disputes, and meet lawful obligations.
Default retention schedule
| Item | Retention |
|---|---|
| Generated documents and drafts | Until deleted by the user or the associated account is closed |
| Deleted documents | Up to 30 days before permanent deletion from active systems, subject to backup cycles and lawful exceptions |
| Audit and security logs | 12 months |
| Support and complaint records | 24 months |
| Account and workspace data | Until account closure |
Permanent deletion requests
Users may request permanent deletion of their account and associated documents at any time. Submit the request from the registered account email through the Submit Complaint page or by emailing info@jeneconk.com. We may require identity verification before processing a request.
Deletion process
Eligible records are removed from active systems within the applicable deletion period. Before requesting account closure, users should download any documents they need. Once deletion is completed, workspace content may not be recoverable.
Backups and service providers
Deleted information may remain temporarily in protected backups, logs, or provider systems until normal retention cycles complete. Restoration of an individual deleted record from backup is not guaranteed. Service providers may retain limited records where required by law or their legitimate security and compliance obligations.
Lawful retention exceptions
Payment references, invoices, fraud-prevention records, security events, administrator actions, complaints, disputes, legal claims, and regulatory records may be retained beyond the default schedule where reasonably necessary or legally required.
Requests and questions
For deletion or retention questions, use the Submit Complaint page or email info@jeneconk.com from the email address associated with the account.