Submit Complaint
Review this document carefully. Print or download a dated copy for your records.
Complaints we handle
Use the secure form below for account access, payment verification, a claimed refund exception, document delivery, AI assistance, privacy or deletion rights, support handling, or another Business Suite issue.
Before submitting
Provide accurate information and remove passwords, one-time codes, full card numbers, banking passwords, and unrelated personal information from any description. A complaint does not itself create a refund right. Refund requests are assessed only under the narrow exceptions in the Refund & Billing Policy and any rights that applicable law does not allow us to exclude.
What happens next
After a valid submission, the form displays a complaint reference. We aim to acknowledge a complete complaint within 2 business days and provide an initial outcome, remediation proposal, or request for evidence within 10 business days. Complex bank, provider, fraud, privacy, or security investigations may take longer.
Evidence and identity checks
We may compare account, document, payment, generation, export, usage, support, and audit records. We may request identity or transaction verification before changing access, disclosing personal data, applying credits, or approving a narrow refund exception.
Escalation
If the initial response misses relevant evidence, reply using the same complaint reference and identify the unresolved point. Using this process does not remove any non-waivable right to approach a competent regulator, court, payment provider, or other statutory channel.